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Haunted Haworth Terms & Conditions

Table of Contents

1. General Provisions & Acceptance

1.1 Scope & Agreement

Please read these Terms & Conditions carefully before booking a tour or purchasing products from Haunted Haworth. By purchasing a ticket, placing an order for merchandise, or using this website, you agree to be bound by these Terms & Conditions.

1.2 Lead Bookers & Group Responsibility

The person making a booking or order (the “Lead Customer”) is responsible for conveying these Terms & Conditions to all members of their party. By placing a booking, the Lead Customer confirms that all members of their group agree to abide by these terms.

1.3 Modifications to Terms

All details published on our website or promotional materials were correct at the time of publishing. Haunted Haworth reserves the right to make changes to services, product offerings, pricing, and these Terms & Conditions at any time without prior notice.

2. Tour & Ghost Walk Bookings

2.1 Arrival & Punctuality

  • Customers must arrive 5 to 15 minutes before the scheduled start time to allow the tour guide to check you in.
  • Tours will start promptly at the scheduled time.
  • If you are running late, you must inform the guide immediately on 07421 272934.
  • If you fail to arrive on time or miss the group once the tour has departed, you will not be entitled to a refund or rescheduling unless prior notice was received and agreed upon.

2.2 Contact Information Requirements

When booking a tour, you must provide a valid telephone number and the full names of all attendees. In the event a tour must be cancelled or altered due to unforeseen circumstances, we require a working phone number to contact you immediately. If no phone number is provided, Haunted Haworth will only attempt contact via email and bears no responsibility for unread messages prior to the event.

2.3 Minors & Child Policy

  • Pricing: Tickets for guests aged 16 and under are £7. Children aged 5 and under may attend for free.
  • Supervision: All children aged 16 and under must be accompanied by a responsible adult at all times. The accompanying adult assumes full legal and physical responsibility for the children under their care.
  • Supervision Ratios: To ensure safety and group management, each responsible adult may supervise a maximum of 2 ambulant children (excluding infants in pushchairs/prams).

2.4 Accessibility & Outdoor Terrain

All tours take place outdoors in historical locations that feature cobbled streets, steep inclines, uneven surfaces, and staircases.

  • Public Tours: Due to the fixed routes used on public tours, we cannot guarantee that public tour routes can be adjusted for wheelchairs or mobility devices.
  • Private Tours: If you book a private tour and inform us in advance of mobility challenges, Haunted Haworth will endeavor to re-route the tour where possible without sacrificing core locations.

2.5 Customer Conduct & Behaviour

Haunted Haworth maintains a strict zero-tolerance policy for disruptive, abusive, or intoxicated behaviour.

  • If any customer or group member exhibits disruptive, disrespectful, or intoxicated behaviour, they will be given a warning by the guide.
  • If the behaviour continues, the entire party will be immediately removed from the tour and will forfeit all monies paid.
  • Abusive behaviour toward staff or other guests will result in immediate removal and a permanent ban from all future Haunted Haworth events.
  • The tour guide’s decision on matters of safety and conduct is final.

2.6 Tour Cancellations & Transfers

  • Customer Cancellations: Tour tickets are limited. Cancellations by the customer require a minimum of 24 hours’ notice prior to the tour start time to receive a full refund. Cancellations made with less than 24 hours’ notice will not be refunded unless Haunted Haworth is able to resell your tickets.
  • Cancellations by Haunted Haworth: On rare occasions, tours may be cancelled due to severe weather, safety concerns, or unforeseen circumstances. Affected customers will be notified via phone and email and offered a free transfer to an alternative date. If no suitable alternative can be agreed upon, a full refund will be issued.

2.7 Entertainment Disclaimer

All ghost walks, tours, and associated stories are provided for entertainment purposes only. Tour group sizes are capped at Haunted Haworth’s discretion to ensure guest safety and enjoyment.

3. Merchandise & Shop Sales

3.1 Print-on-Demand (POD) Manufacturing

All apparel and physical merchandise sold through Haunted Haworth are printed to order upon purchase. While items are individually produced, your statutory rights under UK consumer protection law remain unaffected.

3.2 Sizing & Fit Guidance

Accurate flat-lay measurement charts and fit descriptions are provided on every product page. We strongly encourage customers to measure an existing well-fitting garment against our size guides prior to ordering to ensure you receive the correct size and to minimize waste.

3.3 Returns, Right to Cancel & Refunds

In accordance with UK Consumer Contracts Regulations, you have the right to cancel and return your merchandise order for any reason within 14 days of receiving your items.

  • Cancellation Period: You must notify us of your intent to cancel or return your item within 14 days of delivery.
  • Condition of Goods: Items must be returned unworn, unwashed, and in their original condition.
  • Return Postage: Unless the item is defective or misprinted, the customer is responsible for the cost of returning the item to us.
  • Refund Processing: Refunds for returned items will be processed to the original payment method within 14 days of receiving the returned goods.

3.4 Defective, Damaged, or Misprinted Items

If an item arrives damaged, defective, or with a manufacturing defect, Haunted Haworth will resolve the issue at no cost to you.

  • Reporting Window: Please report any manufacturing defects or shipping damage within 30 days of receipt.
  • Claim Process: Contact support with your order number, a brief description, and photographs of the defect.
  • Resolution: Upon verification, we will provide a free replacement printed and shipped at our expense, or issue a full refund including initial shipping costs.

3.5 Shipping & Delivery

Delivery estimates are provided at checkout and depend on production and carrier processing times. Haunted Haworth is not liable for minor delays caused by postal services or incorrect shipping addresses provided by the buyer.

4. Limitation of Liability

4.1 Personal Risk & Event Attendance

All tours and events are attended entirely at the client’s own risk. Haunted Haworth accepts no liability for personal injury, illness, death, loss (including loss of enjoyment), damage, expense, cost, or any other claim resulting from attendance, except where directly caused by proven negligence on the part of Haunted Haworth.

4.2 Specific Liability Exclusions

Haunted Haworth will not be held responsible for any loss, damage, or injury resulting from:

  • The fault or actions of the affected person(s) or any member of their party;
  • The fault or actions of a third party not connected with the provision of the tour, which could not have been predicted or avoided;
  • Unforeseeable circumstances or events beyond reasonable control even after taking all due care;
  • The fault of anyone not actively carrying out work for Haunted Haworth at the time of the event.

5. Intellectual Property & Governing Law

5.1 Intellectual Property

All content on this website, including tour scripts, brand names, logos, artwork, graphics, product designs, and text, is the property of Haunted Haworth and protected by intellectual property laws. Unauthorized reproduction or redistribution is prohibited.

5.2 Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.